Last Updated: November 04, 2025
Share and Repair Network ("we", "our", "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our platform.
Data Controller: Share and Repair Network is the data controller responsible for your personal data.
Contact Details:
Email: hello@share-and-repair.network
For data protection inquiries: Please use the subject line "Data Protection Query"
When you use our platform, you may provide us with:
When you use our platform, we automatically collect:
We may receive information from:
Under UK GDPR, we process your personal data based on the following legal grounds:
| Purpose | Legal Basis |
|---|---|
| Account creation and management | Performance of contract / Consent |
| Providing platform services | Performance of contract |
| Email notifications you've opted into | Consent |
| Platform improvements and analytics | Legitimate interests |
| Security and fraud prevention | Legitimate interests / Legal obligation |
| Compliance with legal obligations | Legal obligation |
| Transactional emails (password resets, security alerts) | Performance of contract / Legitimate interests |
Legitimate Interests: Where we rely on legitimate interests, we have conducted a balancing test to ensure your rights and freedoms are not overridden. Our legitimate interests include operating and improving our platform, preventing fraud, and ensuring security.
We use your personal data for the following purposes:
We do not sell your personal data to third parties. We only share your information in the following circumstances:
We share data with trusted third-party service providers who process data on our behalf:
These service providers are contractually obligated to protect your data and may only use it for the purposes we specify.
We may disclose your information if required by law or in response to:
If we are involved in a merger, acquisition, or sale of assets, your personal data may be transferred. We will notify you before your data is transferred and becomes subject to a different privacy policy.
We may share your information with third parties when you explicitly consent to such sharing.
We are based in the United Kingdom. Your data may be transferred to and processed in countries outside the UK and EEA, including the United States (where AWS servers may be located).
When we transfer data internationally, we ensure appropriate safeguards are in place:
You have the right to obtain information about the safeguards we use for international transfers by contacting us.
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:
| Data Type | Retention Period |
|---|---|
| Account information | Until account deletion + 30 days for backup cleanup |
| Organization listings | Until removed or account deletion |
| Uploaded resources | Until deleted by user or organization removed |
| Usage logs | 90 days (anonymized after 30 days where possible) |
| Email communications | 2 years or until you request deletion |
| Backup data | 30 days in rolling backups |
| Legal/compliance records | As required by law (typically 6 years) |
Preview Mode Notice: During our preview phase, data retention practices are being refined. Data loss may occur, and we recommend keeping backups of important information.
After the retention period, we will securely delete or anonymize your personal data. Some information may remain in archived backups for up to 30 days before permanent deletion.
We use cookies and similar technologies to enhance your experience and understand how you use our platform.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for platform functionality (session management, security) | Session or 1 year |
| Preference Cookies | Remember your settings (language, country, notification preferences) | 1 year |
| Analytics Cookies | Help us understand platform usage (anonymized where possible) | 2 years |
| Security Cookies | Fraud prevention and security monitoring | Session or as needed |
You can control cookies through your browser settings:
Learn more about managing cookies: www.aboutcookies.org
We use third-party services (such as mapping providers) that may set their own cookies. These are subject to the third party's privacy policy.
Under UK GDPR and the Data Protection Act 2018, you have the following rights:
Request a copy of your personal data we hold
Correct inaccurate or incomplete data
Request deletion of your personal data ("right to be forgotten")
Limit how we use your data in certain circumstances
Receive your data in a machine-readable format
Object to processing based on legitimate interests or direct marketing
Protection against solely automated decisions (we don't currently use automated decision-making)
Withdraw consent at any time where we rely on consent for processing
To exercise any of these rights, please contact us at:
Email: hello@share-and-repair.network
Subject Line: "Data Protection Request - [Your Right]"
Please include:
We will respond to your request within one month of receipt. In complex cases, we may extend this by up to two additional months and will inform you of the delay.
To protect your privacy, we may ask you to verify your identity before processing your request. This may involve confirming details from your account or providing additional identification.
We do not charge fees for most data subject requests. However, we may charge a reasonable fee for manifestly unfounded, excessive, or repetitive requests.
In some cases, we may not be able to fulfill your request due to:
If we cannot fulfill your request, we will explain why.
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the supervisory authority:
Website: ico.org.uk
Helpline: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Online Reporting: ico.org.uk/make-a-complaint/
We encourage you to contact us first so we can try to resolve your concern directly.
Our platform is not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16.
If you are between 16 and 18, we recommend using the platform with parental guidance.
If we become aware that we have collected personal data from a child under 16 without proper parental consent, we will take steps to delete that information promptly. If you believe we have data about a child, please contact us immediately.
We take the security of your personal data seriously and implement appropriate technical and organizational measures:
You can help protect your data by:
In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will:
You can control the email communications you receive from us:
You can manage these preferences in your account settings.
Some emails are essential for the service and cannot be opted out of:
You can unsubscribe from marketing emails by:
Our platform may contain links to third-party websites, services, or resources. This Privacy Policy applies only to our platform.
Third-Party Responsibility: We are not responsible for the privacy practices of third-party sites. We encourage you to read their privacy policies.
Key Third-Party Services We Use:
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Notification of Changes: We will notify you of significant changes by:
Your Continued Use: Your continued use of the platform after changes are posted constitutes acceptance of the updated policy. If you do not agree with changes, please discontinue use and delete your account.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: hello@share-and-repair.network
For Data Protection Inquiries: Use subject line "Data Protection Query"
Website: share-and-repair.network
Data Protection Officer: As a small organization, we do not currently have a dedicated Data Protection Officer. Data protection inquiries should be directed to the email above.
We aim to respond to all data protection inquiries within 48 hours and will provide a full response within one month as required by UK GDPR.